Job Highlights
Use one or more of the following as appropriate:
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Opportunity to work for a multinational Company
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Salary negotiable
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Foreign Company – Day Shift – Salary Package P 25,000-30,000
Job Description & Requirements
Reporting into our Virtual Assistance Manager based in Makati, your duties will be in aid of assisting the various departments including Customer Service, Operations, Marketing,
Retail and Product in smooth operations. Your duties will include:
● Actioning refund requests for customers across all channels (offline and online) on a daily basis
● Granting credits to customers on a daily basis
● Sending follow up emails to our customers as frequently as required regarding refunds, ETAs for their orders, credits, deliveries and updates as required by the company
● Stepping in to help the Customer Service team when workloads spike
● Data entry
● Ad hoc duties
Training will be provided, but the right candidate will have the critical awareness needed to action their duties in a timely manner with reliability, accountability and minimal supervision.
This is a part-time position.
Responsibilities:
● Your regular tasks are actioned in a timely manner without exception, whether it be a monthly, fortnightly or daily.
● You have received glowing testimonials from your manager and colleagues about your competence and attitude towards executing new tasks.
● People across all departments, ranging from junior to the most senior of managers, feel comfortable coming to you with tasks small and big, knowing you can be relied upon to action them.
● You have a reputation for excellent communication both internally with your colleagues and externally with our customers and various stakeholders, and hold yourself accountable for your responsibilities and openly communicating roadblocks.
Key Responsibilities
● Perfect written and spoken english
● Experience in virtual assistance
● Excellence in high volume, high quality work.
● Tenacity and scrappiness. You welcome change and adapt. When things don’t go as planned, you’ll go to the ends of the Earth iterating, pivoting and doing what it takes to hit your goals.
● A keen eye for spotting areas for improvement and the initiative to take action.
● Collaborativeness but also autonomy. You work incredibly well within teams but also comfortable running lone wolf.
● Tech savvy. The client is a tech start up and use a plethora of platforms and devices.
● An interest in women’s fashion and/or innovation in technology is desirable but not mandatory.