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Customer service support superstar

What you’ll do


We need you to help us deliver and develop a world beating support experience.

  • Uploading and editing spreadsheet to generate labels for clients

  • Following up on deliveries – keeping track of anything that is in a troubled state

  • Responding to customers’ queries

  • Taking client phone calls where appropriate

  • Ideate and improve processes and documentation to create an incredible customer experience




  • A high level of attention to detail and persistency

  • Very comfortable with technology and digitally savvy – Excel skills are a bonus

  • The incessant desire to find a better way to do things – process improvement, QA and Six Sigma experience would be a great bonus

  • Excellent written and spoken English

  • Sound judgement and ability to make decisions on the fly

  • Genuine desire to deliver the highest possible level of customer service to our valued clients

The Perks


  • 20 days of paid holidays

  • Medical insurance for you

  • Regular salary reviews

  • Highly Competitive Salary

  • Working with an awesome team :)


What matters to us


We believe that our culture is one of most important assets and we’ve wrapped it up in nine key values.      

  1. Do what you said you would do. ‘Nuff said

  2. Shoot for the stars.  Deliver OMG customer experiences.  They’re happy, we’re happy

  3. Honesty is the best policy. Start everything with honest and open communication

  4. Put others first. Listen. Put yourself in the customers’ shoes

  5. Seek to grow.  Learning is growing.  Be humble, stay open

  6. Be a “nowist”.  Be present and work in the moment, people know when you’re with them

  7. Keep calm and stay positive.  Your energy, attitude and emotions are infectious. Be positive

  8. Get stuff done.  Focus on what matters, love the challenge, be discerning and resourceful

  9. Play nicely.  Everyone’s clever, everyone’s different, everyone’s important. Help each other win

We are looking for a person who understands this culture and will thrive within a team of people passionate about self-improvement, honesty and openness. .

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