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IT Support Engineer Level 2

MANDATORY SKILLS AND EXPERIENCE

The successful candidate must be:

  • Be confident using IT monitoring and ticketing systems
  • Perform daily weekly and monthly maintenance tasks on servers
  • Perform service requests including creating new systems application and or users
  • Server and network monitoring –
  • Respond to alerts and resolve issues identified by the monitoring systems with servers and network devices.
  • Run regular scans for new devices, configure monitoring parameters and automate maintenance tasks
  • Configure and generate both ad­hoc and monthly reports
  • Be Adept at working with the myriad of technologies that make up the IT infrastructure including
  • Servers (both hardware and software), network infrastructure, storage platforms, security & firewalls. Must be willing to rapidly (often on the fly) learn new technologies and components.
  • Provide support to the service desk team including support for more technical platforms such as server applications, infrastructure components and security
  • Maintain support documentation
  • Minimum of 3 years Experience

 

MANDATORY EDUCATIONAL QUALIFICATIONS AND CERTIFICATIONS

The candidate MUST:

  • A strong customer service focus with a professional approach, including meeting the appropriate dress code.
  • A team player with a “can do” attitude, loads of energy and initiative with a strong work ethic.
  • Excellent interpersonal and communication skills (verbal and written, including presentations).
  • Demonstrated commitment to standards & procedures.
  • Demonstrated conflict resolution and negotiation skills
  • Demonstrated support documentation skills
  • A strong analytical thinker with excellent problem solving skills with a willingness to ‘own’ incidents and requests until satisfactorily resolved.
  • Ability to work well under pressure, multi­task and work effectively with minimal supervision.
  • Ability to deliver both to and ahead of deadlines and timeframes
  • Willingness to provide after­ hours support on an as needed basis.
  • Ability to operate independently with little supervision
  • Ability to make decisions and take responsibility for outcomes.
  • Ability to both manage and mitigate technical and business risk
  • Have Microsoft certifications, preferably MCSE

 

DESIRABLE EDUCATIONAL QUALIFICATIONS, CERTIFICATIONS AND ATTRIBUTES

The following are not essential, however candidate with the following will be at an advantage:

  • Have experience with servers, storage and other IT infrastructure
  • Have experience with virtualisation (VMware)
  • Have experience with networking and associated infrastructure
  • Have a good understanding of databases ­ SQL Server (Admin, Query and reporting)
  • Have experience with scripting (such as VBS, PowerShell, Perl, PHP etc.)
  • Have experience with back­up technologies
  • Have a good understanding of Service Desk tools and practices.
  • Have a good understanding of, or preferably be certified in ITIL
  • Be organised and have good time management skills
Application Form
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