MANDATORY SKILLS AND EXPERIENCE

The successful candidate must have:

• 3-5 years or greater experience
• Be confident using IT monitoring and ticketing systems
  • Perform daily weekly and monthly maintenance tasks on servers
  • Perform service requests including creating new systems application and or users
  • Server and network monitoring –
• Respond to alerts and resolve issues identified by the monitoring systems with servers and network devices.
• Run regular scans for new devices, configure monitoring parameters and automate maintenance tasks
• Configure and generate both ad-hoc and monthly reports
• Be Adept at working with the myriad of technologies that make up the IT infrastructure including Servers (both hardware and software), network infrastructure, storage platforms, security & firewalls. Must be willing to rapidly (often on the fly) learn new technologies and components.
• Provide support to the service desk team including support for more technical platforms such as server applications, infrastructure components and security
• Maintain support documentation

MANDATORY EDUCATIONAL QUALIFICATIONS AND CERTIFICATIONS

The candidate MUST have the following:

• Holding a relevant IT degree / qualification
• Have experience with servers, storage and other IT infrastructure
• Have experience with virtualisation (VMware)
• Have experience with networking and associated infrastructure
• Have a good understanding of databases – SQL Server (Admin, Query and reporting)
• Have experience with scripting (such as VBS, PowerShell, Pearl, PHP etc.)
• Have experience with back-up technologies
• Have a good understanding of Service Desk tools and practices.
• Have a good understanding of, or preferably be certified in ITIL
• Be organised and have good time management skills

DESIRABLE EDUCATIONAL QUALIFICATIONS, CERTIFICATIONS AND ATTRIBUTES

The following are not essential, however candidate with the following will be at an advantage but:

• A strong customer service focus with a professional approach, including meeting the appropriate dress code.
• A team player with a “can do” attitude, loads of energy and initiative with a strong work ethic.
• Excellent interpersonal and communication skills (verbal and written, including presentations).
• Demonstrated commitment to standards & procedures.
• Demonstrated conflict resolution and negotiation skills
• Demonstrated support documentation skills
• A strong analytical thinker with excellent problem solving skills with a willingness to ‘own’ incidents and requests until satisfactorily resolved.
• Ability to work well under pressure, multi-task and work effectively with minimal supervision.
• Ability to deliver both to and ahead of deadlines and timeframes
• Willingness to provide after-hours support on an as needed basis.
• Ability to operate independently with little supervision
• Ability to make decisions and take responsibility for outcomes.
• Ability to both manage and mitigate technical and business risk