Purpose

The “Sales and Services Team Member” will identify and call potential contacts with
information regarding the client’s jobs website.

Responsibilities/Tasks

• Identify potential clients through various mediums.
• Conduct outbound phone calls.
• Respond to inbound customer contact.
• Promote the service to potential clients by discussing and answering
  questions regarding service features and promotions.
• Be able to provide accurate comparisons between the client’s service and
  that of their competitors.
• Organise, plan, and prioritise work to meet set targets, set from time to time
  by management.
• Maintain a high level of professionalism as a primary contact of the client.
• Comply with all company policies and operational procedures.
• Follow the correct method of delivery of the “script”.
• Ensure the data is kept up to date and accurate, including as many details as
  management require.
• Have an intimate knowledge of the current functionality and limitations of
  the service and the site.
• Know how to activate, log in and work with internal matches on the the
  client’s website.
• Be proactive in regards to the business demands as requested by the customer.
• Be available and flexible to the business needs in regards to rosters.
• We expect open minded and open hearted Sales and Services Team Member
  in order to receive the training based on the business model.
• The Sales and Services Team Member must keep accurate records of their
  individual work flow with regards to productivity and KPI’s.
• The Sales and Services Team Member will be punctual in attendance and be
  ready and equipped to start work at time of commencement of a shift.